The agreement
Terms & Conditions
The terms you accept when you use SewaHome — on the website or in the app — to book a professional.
Last updated 14 October 2026
01Who you are dealing with
SewaHome, Lucknow, Uttar Pradesh. Reach us at sewahomeofficial@gmail.com. SewaHome is an online marketplace: it connects you with independent local professionals and runs the booking, chat, calls, payment and support around their work. The service itself is provided to you by the professional.
02Who can use SewaHome
You must be 18 or older and able to enter into a contract. Give your real name, mobile number and address — the professional needs them to reach you. One person, one account; anything booked from a signed-in account is treated as booked by its owner, so keep your password and one-time codes to yourself.
03Booking a service
A booking is a request until a professional accepts it. You can book one professional directly, or use Search Any, where nearby professionals of that trade are alerted and the first to accept is assigned. If nobody accepts, the request ends and nothing is charged. A booking that covers different trades is sent to a professional of each trade.
04The start code
Once a professional accepts, your booking shows a 4-digit start code. Give it to the professional only when they are at your door — work can begin only after they enter it. Do not share the code on phone or chat before they arrive. No code is needed to finish.
05Prices and fees
Every service shows its price before you book — per unit for fixed jobs (per AC, per tap, per room), or per hour, per day (8 hours) or per month for time-based help. Your booking records the exact total. SewaHome charges a platform fee of ₹29 per booking, and ₹199 extra when a repair is wanted urgently (within 2 hours); both are shown before you confirm. See Pricing & Payments.
06Spare parts and materials
Where a service says "spare parts extra", parts are charged at their actual cost and shown to you before they are fitted. You may buy them yourself instead. A fitted part cannot be taken back unless it is faulty.
07Paying
You pay when the work is done. You can pay the professional in cash, or pay SewaHome online (UPI, and cards, net-banking or wallets where our payment gateway offers them). Pay only the amount shown in your booking, plus any parts you agreed to. Never pay anybody who asks for money before the visit, or outside the app, in the name of SewaHome.
08Cancelling and refunds
You can cancel free of charge until a professional accepts; after that, up to 1 hour before the slot (or within 5 minutes of the acceptance). A booking cannot be cancelled in the app once work has started. Money paid online for work that did not happen is refunded to the way you paid. The full rules are in the Cancellation & Refund Policy.
09Time-based bookings
Hourly bookings run from the start time you choose; a day is 8 working hours; a monthly booking starts on the date you choose and runs for the agreed daily hours on working days. Changes to the routine are agreed between you and the professional in the chat.
10At your home
Please be at the address (or have an adult there) for the slot, give safe access to the work area, and keep valuables put away. Tell the professional about anything that could be dangerous — exposed wiring, a pet, a weak structure. Report anything that worries you to us at once through Support in the app.
11If you are not happy with the work
Tell us within 48 hours through Support. We ask the professional to come back and put it right at no extra service charge. If it cannot be put right, we review what you paid — see the Cancellation & Refund Policy.
12Using SewaHome fairly
Do not make false bookings, misuse offers, abuse or threaten a professional or our team, ask a professional to do anything unlawful or unsafe, or use the chat and calls for anything other than the booking. We may suspend or close an account that does.
13What we are responsible for
Running the booking honestly, showing the right prices, handling online payments safely through our payment partner, and helping to fix a problem with a job booked through SewaHome. Professionals are independent; the quality and safety of the work is their responsibility to you, and we help you hold them to it. To the extent the law allows, our liability for a booking is limited to the amount you paid for that booking.
14Changes to these terms
We may update these terms as the service changes. The date at the top shows the latest version; a booking is governed by the terms in force when it was made.
15Complaints and grievance officer
Grievance Officer, SewaHome, Lucknow, Uttar Pradesh. Email sewahomeofficial@gmail.com. We acknowledge a complaint within 48 hours and aim to resolve it within one month.
16Governing law
These terms are governed by the laws of India, and any dispute is subject to the jurisdiction of the courts at Lucknow, Uttar Pradesh.
Still not sure?
Ask us before you book — a person answers, and nothing is charged for asking.
Lucknow, Uttar Pradesh
Also worth reading