For professionals
Professional Terms
The terms on which a service professional is listed on SewaHome, receives jobs and is paid.
Last updated 14 October 2026
01Who you are on SewaHome
You are an independent service provider. You are not an employee, agent or partner of SewaHome; you choose when you are Online, which jobs you accept and how you do your work, and you are responsible for it.
02Joining
You give your name, photo, trade and services, working hours, area, identity documents (Aadhaar and PAN) and bank details. Everything must be true and your own. Our team reviews each profile and may approve, ask for more, or decline. One person, one profile.
03Getting jobs
While you are Online and free, jobs of your trade near you ring on your phone. A Search Any job goes to the nearest professionals first; the first to accept gets it. A customer can also book you directly. Keep notifications, location and the phone-setup switches on, or you will miss jobs.
04Accepting means going
Accept only what you can do at that time and place. After accepting, reach on time, with your tools, and message the customer if you are delayed. Repeated cancellations or no-shows after accepting can pause or end your listing.
05Starting and finishing
Ask the customer for the 4-digit start code at their door and enter it — a job cannot be started without it. Never ask for the code before you arrive. When the work is done, mark the job complete and record how the customer paid.
06Prices
You charge the price shown in the booking — nothing more. Spare parts are charged at actual cost and shown to the customer before fitting. Do not ask a customer to pay outside the booking or to book you privately.
07SewaHome's commission
SewaHome keeps 20% of the price of the work, and the platform fee (₹29) the customer pays. On a job of ₹1,000 of work, ₹200 is SewaHome's and ₹800 is yours. The commission is rounded to the nearest rupee and shown to you before you complete a job.
08You are paid by the customer
The customer pays you directly when the work is done — in cash or by UPI to you. SewaHome does not hold your earnings. SewaHome's commission is taken from your prepaid wallet when you complete the job; every entry shows the booking it was for.
09Your prepaid wallet
Recharge your wallet in the app or on the website — from ₹200 to ₹50,000 at a time — on SewaHome's secure payment page, or by paying SewaHome's UPI ID and sending the reference for our team to check. A recharge paid online is in your wallet as soon as the payment is confirmed. Larger recharges can carry extra balance, shown before you pay; the extra pays commission only and cannot be withdrawn.
10Staying Online
Your wallet may go up to ₹200 below zero. Beyond that you are taken Offline — you are not rung and cannot accept jobs — until you recharge. The app tells you at once and shows the amount needed.
11Withdrawals
You can withdraw your own money (not the extra balance, and not the commission held for jobs you have accepted) to your bank account, UPI ID or QR code — at least ₹100 at a time. Any withdrawal ends the remaining extra balance; the app warns you before you confirm. Keep your payout details correct — money sent to wrong details you gave cannot be recovered by us.
12Conduct and safety
Be polite, sober and properly dressed; carry ID; work safely; protect the customer's home and belongings; take nothing that is not yours. No harassment, no discrimination, no arguments about payment at the door — bring any dispute to Support. You are responsible for damage caused by your negligence.
13Customer details
A customer's name, address and number are given to you only to do the job. Do not save, share or use them for anything else, and do not contact a customer after the job except through SewaHome.
14Complaints and re-visits
If a customer reports a problem within 48 hours, you return and put it right at no extra service charge. If money has to be returned to the customer because of your work, it is adjusted in your account.
15Pausing or ending a listing
You can go Offline or delete your profile at any time; withdraw your own wallet money first — a negative wallet balance remains payable. We may pause or remove a profile for false details, a wallet left below its limit, unsafe or dishonest conduct, repeated no-shows or serious complaints.
16Taxes
You are responsible for any tax on your own earnings. Tell us if you are registered for GST.
17Questions
Support in the app, or sewahomeofficial@gmail.com.
Still not sure?
Ask us before you book — a person answers, and nothing is charged for asking.
Lucknow, Uttar Pradesh
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